🧾 Billing Terms & Conditions

Last updated: July 26, 2025

By placing an order with Customlywear, you agree to the billing terms and conditions outlined below. These terms are designed to ensure a transparent, secure, and fair shopping experience for all customers.

💳 Payment Authorization

When you place an order on our website, you authorize Customlywear to charge the full amount to your selected payment method, including:

  • Product cost(s)

  • Applicable taxes (based on your shipping location)

  • Shipping and handling fees (as displayed at checkout)

Payment must be received in full before your order is processed or shipped.

💰 Billing Currency

All transactions are processed in USD (United States Dollar).
If your bank or card provider operates in a different currency, exchange rates and international transaction fees may apply. Please check with your provider for exact charges.

📩 Billing Confirmation

After placing your order, you will receive the following via email:

  • An order confirmation

  • A digital receipt summarizing charges, purchased items, and shipping information

Ensure your email address is entered correctly at checkout to avoid missing important billing communications.

🔐 Secure Billing

We process all payments securely using trusted, encrypted third-party gateways such as:

  • Shopify Payments

  • PayPal

Customlywear does not store or access your full credit/debit card details at any time.

❌ Failed or Declined Transactions

If your payment is declined:

  • Double-check that your card details are correct

  • Ensure you have sufficient funds or credit available

  • Contact your bank or card issuer if necessary

  • Try a different accepted payment method

We reserve the right to hold or cancel any order if payment cannot be verified or completed.

⚠️ Fraud Protection

To safeguard our customers, Customlywear may request additional verification for:

  • High-value transactions

  • Suspicious or flagged billing activities

This verification may include identity confirmation or billing address verification.
We reserve the right to refuse or cancel any order if fraud is suspected.

📞 Contact Us

For any questions or disputes related to billing, please contact our support team:

  • Email: [email protected]

  • Address: To dan pho 2, Thi Tran Thong Nong, Ha Quang, Cao Bang, Viet Nam

  • Phone: +84 366 992 306

  • Business Hours: Monday – Friday, 9AM – 5PM (GMT+7)