📄 Terms of Service

Effective Date: July 26, 2025

Welcome to Customlywear. By accessing or using our website at https://customlywear.com (“Site”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Site or services.

1. 🛍️ Use of Our Website

You agree to use the Site for lawful purposes only and in accordance with these Terms. You must be at least 18 years of age or the legal age of majority in your jurisdiction to make a purchase.

We reserve the right to refuse service, cancel orders, or terminate accounts if we detect fraud, abuse, or any violation of these Terms.

2. 🧾 Product Information

We make every effort to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that all information on the Site is error-free, complete, or current. If a product does not match its description, please refer to our Returns & Exchanges Policy.

3. 💳 Payment Terms

All purchases must be paid for at the time of order. We accept the payment methods listed on our Payment Methods page. Orders will not be shipped until full payment is confirmed.

We reserve the right to cancel any order due to pricing errors, payment issues, or suspected fraudulent activity.

4. 📦 Shipping & Delivery

Orders are processed within 1–3 business days and shipped via trusted carriers such as USPS, UPS, or FedEx. Shipping times may vary depending on the destination. For details, see our Shipping Policy.

5. 🔁 Cancellations & Returns

  • Order Cancellation: You may cancel your order within 12 hours of placing it.

  • Returns: Items may be returned within 14 days of delivery.

  • Custom-made or personalized items are non-refundable unless defective or incorrect.

Please review our Returns & Exchanges Policy and Cancellation & Refund Policy for full details.

6. 📧 Accounts & Communications

If you register an account, you are responsible for maintaining the confidentiality of your credentials. By purchasing from us, you agree to receive transactional emails. You can unsubscribe from promotional emails at any time.

7. ❌ Prohibited Activities

You agree not to:

  • Use the Site for any unlawful purpose

  • Interfere with or attempt to compromise the Site’s security

  • Reproduce, copy, or exploit content without our written consent

  • Submit false or misleading information

  • Engage in fraudulent or abusive behavior

8. 🛡️ Intellectual Property

All content on the Site — including text, graphics, images, product designs, logos, and trademarks — is the property of Customlywear or its licensors and is protected by intellectual property laws. Unauthorized use is strictly prohibited.

9. ❗ Disclaimer of Warranties

The Site and all content are provided “as is” without any warranties, express or implied. We do not guarantee uninterrupted or error-free access to our Site.

10. ⚖️ Limitation of Liability

Customlywear shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Site or purchase of our products, even if advised of such damages.

11. 🔄 Changes to Terms

We may update these Terms at any time. Any changes will be posted on this page with an updated Effective Date. Your continued use of the Site after any update constitutes your acceptance of the revised Terms.

12. 🏛️ Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Vietnam, without regard to conflict of law principles.

13. 📩 Contact Us

If you have any questions regarding these Terms, please contact us:

  • Email: [email protected]

  • Address: Tổ dân phố 2, Thị trấn Thông Nông, Hà Quảng, Cao Bằng, Việt Nam

  • Phone: +84 366 992 306

  • Business Hours: Monday – Friday, 9AM – 5PM (GMT+7)