❓ Frequently Asked Questions (FAQs)
🛍️ 1. What products do you sell?
We offer a wide variety of embroidered apparel and custom-made fashion items, crafted with care and quality in mind.
🚚 2. How long does shipping take?
Processing time is 1–3 business days.
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U.S. orders: Estimated delivery is 5–10 business days.
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International orders: Estimated delivery is 10–20 business days.
See full details in our Shipping Policy.
📦 3. Do you ship internationally?
Yes, we ship worldwide!
Shipping costs and delivery times are calculated at checkout depending on your location.
🔁 4. What’s your return policy?
We accept returns on eligible items within 14 days of delivery.
Items must be unused and in original packaging.
Custom or personalized items are non-refundable unless defective.
View our full Returns & Exchanges Policy.
💳 5. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and secure third-party payment gateways.
Your information is protected with SSL encryption.
🧾 6. Can I cancel or change my order?
You can cancel your order within 12 hours by emailing us at:
📩 [email protected]
After 12 hours, your order enters production and changes may not be possible.
Read more in our Cancellation & Refund Policy.
🛠️ 7. What if my item is damaged or incorrect?
If your item is defective, damaged, or incorrect, contact us within 7 days of delivery.
We’ll offer a replacement or full refund at no extra cost.
👤 8. Do I need an account to place an order?
No. You can check out as a guest.
But creating an account allows you to track orders, save favorites, and enjoy a faster checkout.
🔐 9. Is my personal information secure?
Absolutely. We use SSL encryption to protect your data.
We never sell or share your personal information. See our Privacy Policy.
📩 10. How can I contact you?
You can reach our customer support team at:
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📧 Email: [email protected]
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📍 Address: To dan pho 2, Thi Tran Thong Nong, Ha Quang, Cao Bang, Viet Nam
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📞 Phone: +84366992306
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🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)