🔒 Privacy Policy

Effective Date: July 26, 2025

At Customlywear, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website or purchase from our store.

By using our website (https://customlywear.com), you agree to the terms outlined below.

📋 Information We Collect

🧾 Personal Information

We may collect the following information when you visit or make a purchase:

Full name
Email address
Shipping and billing addresses
Phone number
Payment details (processed securely via third-party gateways)

🌐 Non-Personal Information

We may automatically collect certain information including:

IP address
Browser and device type
Referring pages
Time spent on the site and page views

🛍️ How We Use Your Information

We use your information to:

Process and deliver your orders
Send order confirmations, updates, and support communications
Improve website functionality and shopping experience
Prevent fraud or unauthorized activity
Comply with legal requirements

We do not sell or share your personal information with third parties for marketing purposes.

💳 Payment Security

All payment transactions are securely processed through trusted third-party providers (e.g., Shopify Payments, PayPal).
We do not store full credit/debit card information on our servers.

🍪 Cookies & Tracking

We use cookies and similar technologies to:

Remember your preferences
Improve website functionality
Analyze traffic and user behavior
Offer personalized experiences

You can manage cookie settings through your browser.

🔐 Data Protection

We implement technical and organizational safeguards to protect your personal data. However, no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your information, but cannot guarantee absolute security.

👤 Your Rights (U.S. Customers)

If you’re a U.S. resident, you may:

Request access to your personal data
Request correction or deletion of your information (subject to legal exceptions)
Opt out of promotional communications at any time

To make a request, email us at: [email protected]

👶 Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted personal information to us, please contact us and we will remove it promptly.

🌐 Third-Party Services

We may include links or integrations with third-party services (e.g., payment providers, shipping carriers). We are not responsible for the privacy policies or practices of those third parties.

🔄 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date.” We encourage you to review this policy periodically.

📩 Contact Us

If you have any questions about this Privacy Policy or how we handle your data, feel free to reach out:

Email: [email protected]
Address: To dan pho 2, Thi Tran Thong Nong, Ha Quang, Cao Bang, Viet Nam
Phone: +84 366 992 306
Business Hours: Monday – Friday, 9AM – 5PM (GMT+7)