❌ Cancellation & Refund Policy

Last updated: July 26, 2025

At Customlywear, we strive to provide a smooth and satisfying shopping experience. Please review our cancellation and refund policies carefully before placing your order.

🛑 Order Cancellation

We accept order cancellations within 12 hours of purchase.

If you wish to cancel your order:

Email us as soon as possible at [email protected] with your order number
If your order has not yet been processed or shipped, we’ll cancel it and issue a full refund

⚠️ Once your order has been processed or shipped, it can no longer be canceled, but you may still be eligible to initiate a return (see Returns & Exchanges Policy).

💸 Refunds

Refunds are available in the following cases:

✅ Canceled orders within the allowed cancellation window
✅ Returned items that meet our Return Eligibility
✅ Items that arrive damaged, defective, or incorrect (photo proof required)

Once your return is received and inspected:

You will receive an email confirmation
If approved, your refund will be processed to your original payment method within 5–10 business days

🚫 Original shipping charges (if any) are non-refundable.

⏳ Late or Missing Refunds

If you haven’t received your refund yet:

Double-check your bank or credit card account
Contact your credit card company or bank — it may take additional time before the refund is posted
If you’ve done all of the above and still haven’t received your refund, please contact us at [email protected]

📦 Exchanges or Replacements

If your item arrives damaged, defective, or incorrect, we will gladly send a replacement free of charge.

To request a replacement:

Contact us within 7 days of delivery
Include your order number and a clear photo of the issue

📝 Contact Us

For any questions regarding cancellations, refunds, or exchanges, please reach out to us: